GTSoft and its affiliated company provide the following hosted Software as a service (SaaS) offerings:
Our SaaS offerings are hosted on servers managed by Rackspace Inc., one of the largest hosting companies in the country. We have separate web and database servers.
Under managed service, Rackspace performs necessary system software and hardware maintenance on a regular basis. All maintenance jobs are performed late at night, to ensure minimum disruption. Rackspace port monitoring service ensures that support personnel are notified in event the web server becomes unavailable.
Rackspace provides 100Mbps of throughput. The internal network has a speed of 1 Gbps.
Our contract with Rackspace has the following:
Rackspace provides data backup/restore service under their ‘Managed backup services’ offering. The backup services provided by Rackspace are listed below:Web-server:
Once a restore request is made, Rackspace starts restoring the data immediately. The complete duration of restore will vary. Typically a 200MB file needs 5 mins to be restored.
We provide an FTPS interface for automated data exchanges. FTPS is a secure protocol (FTP over SSL). We use FTP over implicit TLS/SSL for its FTPS.
We can provide SFTP interface for automated exchanges if required.
We provide telephone support for priority one problems to one person (client nominated liaison) during school working days from 9 A.M to 5 P.M CST.
We provide unlimited web-based support to all users of the system. We make every effort to respond to all issues within 1 business day.